Privacy Policy

Your Privacy Is Important to Us

Langley Lending Services, LLC d/b/a CUautoFi (”CUautoFi” “we” “our” “us”) is committed to protecting our customers’ and website visitors’ privacy. We understand that you may have questions about how our websites collect and use the information that you provide to us. This Website Privacy Policy (this “Privacy Policy”) describes our practices regarding information received about you during visits to www.cuautofi.com and any and all websites, interactive features, content, downloads, and any other electronic services maintained by CUautoFi (Site).

This Privacy Policy supplements our Privacy Notice. Please also review the Terms of Use. The Terms of Use govern your use of the Site. By using the Site, you agree to this Privacy Policy and the Terms of Use. You also agree to our collection, use, disclosure, and storage of your Personal Information (defined below) as described in this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not provide us with any Personal Information and do not use this Site.

This Privacy Policy does not apply to:

  • Data we get from third parties, unless we combine such data with Personal Information (defined below) that we have collected under this Privacy Policy.
  • Our data collection activities offline or outside of the Site (unless otherwise stated below).
  • The data practices of third parties that may interact with the Site, such as social media sites and websites where we advertise

INFORMATION WE COLLECT

“Personal Information” is data that can be used to uniquely identify or contact a single person. Personal Information does not include aggregated or deidentified data that cannot be reasonably associated with or linked to a single person. Personal Information we collect may include:

  • Your full name.
  • Your mailing address and telephone number.
  • Your date of birth.
  • Your e-mail address.
  • Your relationship status.
  • Your Social Security Number.
  • Your Driver's License Number
  • Employment information.
  • Information about your debts, assets, and income.

We will not sell, share or otherwise distribute your Personal Information to third parties, unless clearly disclosed by this Privacy Policy or our Privacy Notice. When we need to collect Personal Information from you to provide you with particular services, we will ask you voluntarily to supply us with the information that we need. For example, if you request to be contacted with additional information on the services CUautoFi can provide, will ask you to provide contact information and other information needed.

“Non-personal Information” includes aggregated or deidentified data that cannot be reasonably associated with or linked to a single person and that we do not attempt to associate or link to a single person. Non-personal Information collected by the Site or by our service providers may include:

  • Your IP address, UDID or other identifier (“Device Identifier”). A Device Identifier is a number that is automatically assigned to your Device (defined below), and our systems identify your Device by its Device Identifier.
  • Your Device functionality such as browser, operating system, hardware, and mobile network information.
  • Your Device location.
  • Your Device characteristics.
  • Other Device data, such as the time of day, date, length of your visit(s), frequency of your visits, and patterns of use among other information.
  • Domain name you use to access the Internet and other information obtained from web page headers (i.e., type of Device and type and version of web browser).
  • Internet address from which you linked to the Site.
  • Information contained in or relating to any communication that you send to us or sent through the Site, such as the content of the communication and metadata associated with it.

HOW DO WE USE INFORMATION THAT WE COLLECT?

We and our service providers may use your Personal Information that is covered by this Privacy Policy:

  • To process transactions such as your loan inquiry, loan application, or payments.
  • To underwrite your loan.
  • To provide you with information such as account notices and/or marketing messages.
  • To verify your identity.
  • To prevent fraud.
  • To create and provide access to your account.
  • To communicate with you about your transactions, such as to provide customer support.
  • To offer you products and services.
  • To send receipts or statements.
  • To service your loan and collect amounts you owe.
  • To allow you to take part in many of the Site’s features, including online entry sweepstakes, contests, or other promotions or to complete surveys.
  • To customize your experience on the Site or to serve you with specific content or ads that are relevant to you.
  • To improve the Site, our marketing, and our Site offerings.
  • For our internal business purposes.
  • For other purposes that are disclosed at the time you provide your information or as otherwise covered in this Privacy Policy.
  • To the extent necessary to enforce the Terms of Use.

WHAT ABOUT COOKIES AND WEB BEACONS?

A "cookie" is a piece of data stored on the user's hard drive containing information about the user. Cookies are sent to your web browser and stored on your hard drive, and they function as identifiers. Whenever you visit or interact with the Site, we, as well as our service providers, may use technologies that automatically or passively collect information about how the Site is accessed and used. We refer to this information as traffic data. Traffic data may include: browser type, Device type used to access the Site (i.e., computer or mobile device (“Device”)), Device Identifier, operating system, click path taken through the Site, your use of features or applications on the Site, and other publicly available information. This information helps us improve the Site, products, and services. Traffic data is generally Non-Personal Information and we do not associate or link it with you as a single person.

Technologies we use on the Site to collect traffic data may include Cookies (data files placed on your Device used to access the Site), mobile analytics software, and Pixel Tags (transparent graphic image, sometimes called a Web Beacon or tracking beacon, placed on a web page or in an e-mail, which indicates that a page or e-mail has been viewed). We may utilize a short-lived form of Cookie when you visit the Site. A Cookie is used to identify one unique visitor from another visitor during a particular session. A session is the period of active Site-use while that unique visitor is linked to our server. We may use Cookie technology during a session as a tool to carry forward your input information. This enables the visitor to input their information once and have the information appear later. No Personal Information is stored on the Cookie. A Pixel Tag may tell your browser to get content from another server. We, or our service providers, may place Cookies or similar files on your Device used to access the Site for security purposes, to facilitate Site navigation, and to personalize your experience while visiting the Site.

CAN I CONFIRM THE AT THE PERSONAL INFORAMTION THE SITE COLLECTS IS CORRECT?

Keeping your Personal Information accurate and up to date is very important. If you have questions or issues with the accuracy of your Personal Information, please contact us by:

  • Calling us at: 757-825-7169
  • Writing us at: 11742 Jefferson Ave. Newport News, VA 23606
  • Submitting a request online at: Contact - CUautoFi

We will review your concerns and update our records as needed. You may also reach out to us by using one of the above contact options to let us know that you no longer desire our services or no longer want us to contact you about marketing. We ask that you keep your contact information as up-to-date as possible so that you may get the maximum benefit.

WHAT INFORMATION TO DO WE SHARE WITH OTHERS?

We may share Personal Information with our service providers, such as data processors and companies that help us market products and services to you. When permitted or required by law, we may share Personal Information with other third parties for purposes including responses to legal process. We reserve the right to transfer any Personal Information we have about you in connection with a sale, merger, consolidation, change in control, transfer of assets, reorganization or liquidation of our business.

Please see our Privacy Notice for more information on how Personal Information may be shared and how you may be able to limit certain types of sharing.

HOW IS INFORMATION COLLECTED ON THE SITE PROTECTED

Our Site Sponsor makes commercially reasonable efforts to use currently-available technology designed to provide multiple levels of security regardless of the delivery channel you choose, and to safeguard information according to established security standards and procedures

No data transmission over the Internet, mobile networks, wireless networks, or electronic storage of information can be 100% secure.

DO WE COLLECT INFORMATION ABOUT CHILDREN?

We do not knowingly collect, maintain, or use Personal Information from our Site about children under the age 18. We request that persons under the age of 18 years old or unable to form legally binding contracts not use the Site. If a child whom we know to be under the age of 18 sends Personal Information to us online, we will take steps to delete the Personal Information as soon as possible and only use that Personal Information to respond directly to that child, notify parents, or seek parental consent

CHANGES TO OUR PRIVACY POLICY

We reserve the right to change or replace this Privacy Policy at our sole discretion at any time. In the event this Privacy Policy should materially change, we will generally notify our users by posting a notice of such change in a separate section of this Privacy Policy or updating the Effective Date. Your continued use of any of the Site following the posting of changes to our Privacy Policy means you accept those changes.

CONTACT US

We welcome your questions and comments about our Privacy Policy. Please contact us by:

  • Calling us at: 757-825-7169
  • Writing us at: 11742 Jefferson Ave. Newport News, VA 23606
  • Submitting a request online at: Contact - CUautoFi

Effective Date: June 18, 2025